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Top Questions

Why am I still getting pop-ups?

If you notice popups that are able to bypass the Google Toolbar's Popup Blocker, it would be helpful if you could send us the following information the next time you see these popups:

  1. What webpage did you see the popup on? Please copy and paste the exact URL in your reply to us.
  2. Right-click the bottom of the popup and select 'Properties' from the drop-down menu. Please copy and paste the "Address" of this popup in your reply to us.

If the Google Toolbar's Popup Blocker doesn't seem to be working on several sites, you may want to check your computer for malicious third-party software. This software is often bundled with free programs and can trigger pop-up ads no matter where you're surfing on the web. Please be assured that these programs are not in any way affiliated with the Google Toolbar, and no third-party software is installed on your machine when you download the Google Toolbar.

If you're interested in learning more about computer applications that embed themselves into your computer without your knowledge (often called 'adware' or 'spyware'), we suggest reading the following articles:

The Google Toolbar's Popup Blocker is not able to stop pop-up ads generated by these third-party programs. If you think that you have an unwanted application installed on your computer, you'll most likely want to remove the application. You can visit the links above for information on a number of known parasitic programs, including suggestions on how to remove them.

Alternatively, you can download software to detect and remove malicious applications from your computer. We've suggested some well known applications below. These programs can remove the most common malicious applications, though our users report that you may need to try more than one and having the latest versions is important. Please note that Google has no connection with these companies and can't comment on their effectiveness.


Does the toolbar work with Mozilla/ Netscape/ Linux/ Firefox/ AOL or MSN?

We decided to first release the Google Toolbar in Microsoft Internet Explorer. We are examining the feasibility of offering a toolbar that is compatible with other browsers such as Netscape and Mozilla; however, this version is currently unavailable. We apologize for this inconvenience and will keep this suggestion in mind for future versions of the Toolbar.


Why can't I install the Toolbar?

We're sorry about the difficulties you've had installing the Google Toolbar, and you may want to try the tips below:

We appreciate your willingness to try these troubleshooting procedures. If you were able to successfully install the Toolbar, let us know which suggestion resolved your difficulties. If not, please be assured that our Toolbar engineering team is working to fix these bugs. We look forward to releasing an improved version of the installer, and we hope you will try to download the Toolbar again in the near future.


Why do I have an extra toolbar or redirected search results?

This behavior is commonly associated with malicious software that may be installed on your computer - this software is often bundled with other free downloads without your knowledge. Once this software is installed on your computer, it can trigger pop-up advertisements, redirect you to unwanted websites, or even alter the appearance and function of the Google website on your computer.

Please be assured that this program is not in any way affiliated with the Google Toolbar, and no third-party software is installed on your machine when you download the Google Toolbar.

If you're interested in learning more about computer applications that embed themselves into your computer without your knowledge (often called 'adware' or 'spyware'), we suggest reading the following articles:

If you think that you have an unwanted application installed on your computer, you'll most likely want to remove the application. You can visit the links above for information on a number of known parasitic programs, including suggestions on how to remove them.

Alternatively, you can download software to detect and remove malicious applications from your computer. We've suggested some well known applications below. These programs can remove the most common malicious applications, though our users report that you may need to try more than one and having the latest versions is important. Please note that Google has no connection with these companies and can't comment on their effectiveness.

Finally, if you feel you were deceived when you installed a program that creates popups or modifies your browser, you may want to file a complaint. The Federal Trade Commission (FTC) handles complaints about deceptive or unfair business practices.

To file a complaint, visit https://www.ftc.gov/ftc/complaint.htm, call 1-877-FTC-HELP, or write to:

Federal Trade Commission
CRC-240
Washington, D.C.
20580

If your complaint is against a company in a country other than the United States, please file your complaint at http://www.econsumer.gov/

We too are frustrated by the prevalence of this harmful software and are actively investigating ways to protect our users.


How do I delete my search history?

Your Google search history can be deleted from the Google Toolbar, from the Google search box, and from your browser. Instructions for each of these instances appear below: To clear your search history from the drop-down text box on the Google Toolbar:

  1. Click on the 'Google' logo to access the drop-down menu.
  2. Select the 'Clear Search History' option. This will clear all the previous searches from the drop-down box.

Please note that this only clears the search history from the Google Toolbar, which is entirely separate from the search history stored by your browser.

To clear your history from the search box on the Google homepage:

The search history that displays in the search box on the Google homepage is stored by your browser, not by Google. To disable this feature on Microsoft Internet Explorer (IE) versions 5.0 and higher:

  1. Go to the 'Tools' menu.
  2. Select 'Internet Options.'
  3. Select the 'Content' tab.
  4. Within the 'Personal Information' area, select 'AutoComplete.'
  5. Click on 'Clear Forms'. You can also uncheck the 'Forms' box in this same window to keep this information from being stored in the future.

Alternatively, you can delete individual entries from your search history by using the Down arrow key to select a previous search, then pressing the Delete key once an unwanted search is highlighted.

To clear your history from Internet Explorer:

  1. Go to the 'Tools' menu.
  2. Select 'Internet Options'.
  3. Click the 'General' tab.
  4. Click the 'Clear History' button. To completely disable the history function, set 'Days to keep pages in history' to zero.

For further assistance, answers to some of Google's most frequently asked questions can be found at http://www.google.com/help/index.html. Other helpful information can be found at http://groups.google.com in the http://groups.google.com/groups?hl=en&group;=google.public.support.general group.


How do I uninstall the Toolbar?

The instructions below should help you remove the Google Toolbar:

  1. Click on the Google logo to the left of the Toolbar search box.
  2. Choose 'Uninstall' or 'Help' and then 'Uninstall'.
  3. Add comments about your experience with the Toolbar, if you wish, and then press the 'Uninstall the Google Toolbar' button.

To uninstall the Toolbar using the Windows Control Panel, please follow these steps:

  1. Click on the Windows 'Start' menu in the lower left-hand corner of your screen.
  2. Click on 'Settings' > 'Control Panel' > 'Add or Remove Programs.'
  3. Select 'Google Toolbar for IE' and click the 'Remove' button.
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